(Sidebar)Our Eyes tell us that payroll was closed most of the day Monday for training. Huh? Let's see... some genius at the city thought it was a good idea to buy a new payroll system from PeopleSoft, put the system in place, and then train personnel how to use it?
Keeping your own records is probably a pretty good idea even if the payroll software isn't screwed up, particularly if your job requires extensive overtime.
If indeed the city failed to train their employees on a new system before implementation, someone needs to have their head examined and perhaps lose their job. And don't bother trying to call payroll. They're locked behind their office doors and not answering the phone.
Meanwhile, the geniuses over at APD decided to change how officers logged on to their Computer Aided Dispatch (CAD) system. Of course they didn't bother notifying officers that they were changing the login much less tell them how to log on.
As a consequence shift changes Monday featured officers wasting their time trying to figure out how to use the new login - tying up the City Tac frequency not to mention being unavailable to take calls.
What is it about technology and the city? It's hard enough learning to use new technologies without having to learn it on the job. In the case of the payroll debacle, the incident is likely to cost the city a considerable sum of money. In the case of last night's Tiburon incident, officers were busy hassling with a new login scheme when they should be doing their job protecting the public.
So to review... the proper procedure for implementing new technologies:
3. Go Live
Please write that on the board at least 15 times and make an effort to remember it. People's livelihoods and maybe even their lives depend on it.