Several Months ago, Officers were called into the IT Office to have their computers transitioned to Radio IP. This transition was a supposed upgrade and allegedly cost the department millions of dollars.
Instead of an upgrade, Radio IP is a definite downgrade. Soon after having it installed, officers were going into the office, begging to have it removed. They were told "no" because everyone had to have Radio IP installed. It did not matter that it wasn't working properly. It did not matter that the officers in the unit would temporarily fix the problem, however the program would become unworkable shortly after being "fixed".
When working, officers are able to pull vehicle registrations, dispatched calls, warrant checks, etc. When Radio IP isn't working, officers are not able to do any of those things.
Two weeks ago, the entire system went down AGAIN. The city was forced to pay thousands of dollars in overtime for the Lieutenant, Sergeant, numerous officers, and several civilians to work on each computer individually to try to get the program running. Well, the fix lasted less than two weeks and the employees are back to square one.
Part of the problem is training and experience. The IT unit is comprised of sworn officers that came from varying backgrounds, none of which was computer technology. A couple of the officers were detectives, one was a field officer who had just left the academy, another was an officer that was brought in because she was on ILD due to a pregnancy. Computer classes were taken AFTER being brought into the unit. Are these positions that are really necessary and beneficial for sworn police officers? It seems like computer college students from UNM could be doing better. The trained civilians in tech services seem to be doing much better than the sworn officers.
Does the city not care about officer safety? Officers can not run the registration or warrant checks for subjects prior to making contact. Officers can not receive dispatches and have to constantly ask the dispatcher to repeat the calls. Officers can not pull the "hazards" from the call. "Hazards" are a type of warning to the officers about any safety issues that the location or subject may be involved in. For example, a hazard may flag a mentally unstable subject that has threatened to kill police officers should they come to his/her house.
It seems like Chief Schultz acted on impulse yet again and chose to "fix" something that was not even broken. Should there have been a trial period, the glitches of the system could have been found before spending the money, before wasting the resources, before wasting the "airtime" having to broadcast every single thing, before placing the officers in a more dangerous situation every day.