The most recent briefing was held September 12th. Chief Schultz told officers how wonderful the department was and officers queried the chief on issues that concern them like the dangerously slow Tiburon system. Turns out the Tiburon computer aided dispatch or CAD system requires a lot more bandwidth and computing power than APD currently has available (read about it here). Oops!
(Sidebar)Of course the Chief and company promised that the department was working furiously to replace obsolete computers and acquire the necessary bandwidth necessary to operate the system properly. We're not sure that all the bandwidth in the world and new computers for everybody would fix some of the systemic problems inherent to the system. But at this point one thing is sure, the system doesn't work well and is putting officers in danger.
You'd think that APD would hire someone to find out whether or not the existing infrastructure is compatible with the new CAD system. Information is critical for officers not only when protecting the public but also in order to protect themselves.
The other elephant in the room of 200 or so officers was of course the move to the 5/8 schedule (5 days a week/8 hours per day - read about it here). Graveyard officers are paying a particularly high price due to the sleep deprivation caused by mandatory court appearances in their "off" hours. The issue was raised a couple of times the first questioner saying that 5/8s "suck." (In case you haven't noticed, most officers are pretty direct.) Chief Schultz brushed off the comment claiming that the move had shaved a whole minute off response times.
The second time the hated schedule was brought up; it was in connection with calls waiting. It's not uncommon for calls to be waiting for over 90 minutes. Our Eyes tell us that even domestic violence calls can wait up to an hour. Chief Schultz basically responded "who cares."
"Folks when I started this job 7 years ago, we were stacking calls. When Joe Bowdich started his job they were stacking calls. Who cares? Who cares if calls are waiting? I don't care if calls are holding."We can tell you who does care... each and every one of the citizens who called their police department needing help, each and every victim of a crime, and each and every person whose life is in jeapordy. These are the people who care. These are the people represented by every waiting call. And these are the people who each and every officer - including the Chief of Police - is sworn to protect.- Chief Ray Schultz, September 12, 2008 Citywide Briefing
----- Update -----
The volume on the original audio clip was a little low. So... using a little Eye magic, we turned up the volume a bit to make it a little easier to understand.